IPTV IRELAND
Support Center
iptvirelandsub.irish handles all customer support through our Help Desk at help.iptvirelandsub.irish, not by email. Check the quick answers and FAQ below first: most common questions about setup, logins, and delivery are solved in a few minutes. If you still need help, open a ticket and our team will reply inside your ticket.
How Can We Help You?
Complete the form below and send your support request directly to our team through WhatsApp.
IPTV Ireland Support
Whether you need help installing your application, connecting your device or resolving a streaming issue, our support team is ready to assist you.
Installation Assistance
Help setting up IPTV on Firestick, Smart TV, Android, iOS, Windows and other devices.
Technical Support
Get assistance with login problems, applications, buffering or connection issues.
Send a Request Anytime
Submit your support request through WhatsApp and include all the information we need to help.
Never send credit card information or other sensitive payment details through this form.
Looking for a quick answer? Visit our FAQ page.
Send a Support Request
Enter your information below. When you click the button, your request will open in WhatsApp.
Your subscription and your app are two different things
Your iptvirelandsub.irish subscription and the app you watch on are not the same thing. We sell you the subscription (your channels and your login). The app you use to watch, for example Hot Player, TiviMate or IBO Player, is a separate program made by another company. We do not own it, control it, or manage it.
Some apps are free for a short time and then ask for a one time payment to keep using them. That money goes to the app, not to iptvirelandsub.irish. When an app's free time ends it may stop working or show a message asking you to pay. That is the app asking you, not us.
Your iptvirelandsub.irish subscription stays active for the full time you paid for, no matter what the app shows. If your app says "expired" or asks you for money, your subscription is still working and we are not asking you to pay again. Just install another supported app and log in with the same details, and your subscription keeps working.
Before You Contact Us
These quick answers cover the most common IPTV support issues and can save you a ticket entirely.
App not working?
Try another supported player first. Most playback issues come from the app, not your subscription.
Didn’t receive credentials?
Your login details are sent by email after checkout.Check your inbox, spam, junk, and promotions folders.
Need setup help?
Visit our installation guide before opening a ticket. Most devices can be set up in a few steps.
Wrong login details?
Copy and paste your username, password, and portal exactly as sent. Extra spaces and typing errors are the most common cause of failed logins.
When will I receive my subscription after paying ?
most orders are processed as quickly as possible. Please check your email inbox, spam, junk, and promotions folder. If you still do not see anything after a reasonable time, open a ticket at our Help Desk and include your order number.
My app is not working. Does that mean my subscription is not working?
Not always. In most cases, the issue comes from the player app and not the subscription itself. Please try another supported app such as TiviMate, IBO Player, or HOT Player before opening a ticket.
Why do some or all channels show “No Information” in the EPG?
The EPG (Electronic Program Guide) is the on-screen TV schedule inside your player app. EPG data is updated regularly, but some channels do not provide complete guide information. Most popular channels will display accurate and up-to-date schedules as expected. If this is your first time setting up IPTV, please allow a few minutes for the EPG to fully download and sync.
Live TV works, but movies or series do not work. What should I do?
Try a different player app first. Some apps have issues with VOD content while live channels continue to work normally. If there is a known issue, we will post an update on this page.
I entered my login details and it says invalid. Why?
An invalid login almost always means a small typing error. Please double-check the following: Username Password And Url.
Can I use my subscription on more than one device?
Yes, if your plan includes more than one connection. Use only the number of devices included in your package. Using more devices than your plan allows may cause connection issues.
