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Refund Policy

Last updated: 5 October 2026

This Refund Policy explains the commercial money-back guarantee offered by IPTV Ireland Sub. It applies to subscription plans purchased through iptvirelandsub.irish or directly from our authorised support team.

Our guarantee: You may request a full refund within seven calendar days of the date your payment was confirmed, subject to the conditions below.

1. Seven-Day Money-Back Guarantee

A refund request must reach us within seven calendar days of payment. When approved, the amount paid for the eligible subscription is returned to the original payment method.

Policy Summary

Refund window: Seven calendar days from payment confirmation.
Eligible plans: Paid 1, 3, 6 and 12-month subscriptions.
Refund amount: The eligible subscription amount paid.
Access: Subscription access ends after refund approval.
Destination: The original payment method where possible.
Processing: Normally initiated within 5–10 business days after approval.

2. How to Request a Refund

Please include:

Your full name.
The phone number or email used for the purchase.
Your plan duration and number of devices.
The approximate purchase date.
Your transaction reference, if available.

Never send your complete card number, card security code or banking password.

3. Refund Process

You submit your request within seven calendar days of payment.
We verify the purchase and the information provided.
We confirm whether the request is approved or whether more information is required.
When approved, the subscription is deactivated.
The refund is submitted to the appropriate payment provider.

Banks and payment providers may require additional time to display the funds after we have processed the refund. We do not control their settlement times.

4. Eligible Refund Requests

Subject to verification, eligible cases may include:

A request received within the seven-day refund window.
A paid subscription that does not operate as reasonably described.
A technical service issue that our support team cannot resolve.
A confirmed duplicate payment.
An incorrect amount charged due to an error on our side.

5. Requests That May Not Qualify

A commercial refund may be refused where:

The request is received after the seven-day period, unless statutory rights apply.
No payment was made, including free-trial requests.
The account was used for credential sharing, reselling or unauthorised redistribution.
The customer exceeded the device limit included in the plan.
The problem is caused solely by an unsupported device or third-party application.
The problem is caused solely by the customer’s internet connection or local network.
False information, payment abuse or fraud is reasonably suspected.
A previous refund was already provided for the same customer or linked account.

These conditions do not remove legal remedies that cannot be excluded under applicable consumer law.

6. Technical Problems

Before deciding that a technical problem cannot be resolved, we may ask you to complete reasonable troubleshooting steps, such as:

Checking the login details.
Restarting the device and internet router.
Testing another compatible application.
Testing a wired connection or another network.
Providing an error message or screenshot.

We will not ask you to disclose banking passwords or other unnecessary sensitive information.

7. Free Trials

A free trial cannot be refunded because no payment is collected. If a technical issue prevents you from properly testing the service, contact support and we may help resolve the issue or provide another reasonable testing opportunity.

8. Duplicate or Incorrect Payments

Confirmed duplicate payments and incorrect charges caused by our error will be corrected. Contact us promptly and provide the available transaction details so that we can investigate.

9. No Automatic Renewal

Unless explicitly disclosed and accepted before payment, our subscription plans do not renew automatically. Customers normally request a new payment link when they want to renew.

10. Outages and Service Credits

For a significant verified outage caused by systems under our control, we may provide a reasonable service extension or account credit. This is evaluated separately from the seven-day refund guarantee.

11. Irish and EU Consumer Rights

This commercial policy does not replace or restrict mandatory rights available under Irish or European Union consumer law. You may have additional remedies if a digital service is not supplied, does not conform to the agreement or is materially different from its description.

Where immediate access to digital content or service is requested, legal withdrawal rights may be affected once performance begins, but mandatory rights relating to faulty or non-conforming services remain applicable.

12. Chargebacks and Payment Disputes

Please contact us first so that we can investigate and attempt to resolve the issue. Starting a fraudulent chargeback after receiving and using the service may result in account suspension and the submission of relevant transaction evidence to the payment provider.

13. Changes to This Refund Policy

We may update this policy for future purchases. A change will not reduce refund rights already applicable to a completed purchase.

14. Contact Us

Request a refund through our Contact Us page or message WhatsApp support .

Please also review our Terms of Service and Privacy Policy.